642 lines
32 KiB
PHP
Executable File
642 lines
32 KiB
PHP
Executable File
<?php
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/*
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* 2007-2011 PrestaShop
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*
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* NOTICE OF LICENSE
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*
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* This source file is subject to the Open Software License (OSL 3.0)
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* that is bundled with this package in the file LICENSE.txt.
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* It is also available through the world-wide-web at this URL:
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* http://opensource.org/licenses/osl-3.0.php
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* If you did not receive a copy of the license and are unable to
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* obtain it through the world-wide-web, please send an email
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* to license@prestashop.com so we can send you a copy immediately.
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*
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* DISCLAIMER
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*
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* Do not edit or add to this file if you wish to upgrade PrestaShop to newer
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* versions in the future. If you wish to customize PrestaShop for your
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* needs please refer to http://www.prestashop.com for more information.
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*
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* @author PrestaShop SA <contact@prestashop.com>
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* @copyright 2007-2011 PrestaShop SA
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* @version Release: $Revision: 8673 $
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* @license http://opensource.org/licenses/osl-3.0.php Open Software License (OSL 3.0)
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* International Registered Trademark & Property of PrestaShop SA
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*/
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class AdminCustomerThreads extends AdminTab
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{
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public function __construct()
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{
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global $cookie;
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$this->table = 'customer_thread';
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$this->lang = false;
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$this->className = 'CustomerThread';
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$this->edit = false;
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$this->view = true;
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$this->delete = true;
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$this->_select = 'CONCAT(c.firstname," ",c.lastname) as customer, cl.name as contact, l.name as language, group_concat(message) as messages, (
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SELECT IFNULL(CONCAT(LEFT(e.firstname, 1),". ",e.lastname), "--")
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FROM '._DB_PREFIX_.'customer_message cm2 INNER JOIN '._DB_PREFIX_.'employee e ON e.id_employee = cm2.id_employee
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WHERE cm2.id_employee > 0 AND cm2.`id_customer_thread` = a.`id_customer_thread`
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ORDER BY cm2.date_add DESC LIMIT 1) as employee';
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$this->_group = 'GROUP BY cm.id_customer_thread';
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$this->_join = '
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LEFT JOIN `'._DB_PREFIX_.'customer` c ON c.`id_customer` = a.`id_customer`
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LEFT JOIN `'._DB_PREFIX_.'customer_message` cm ON cm.`id_customer_thread` = a.`id_customer_thread`
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LEFT JOIN `'._DB_PREFIX_.'lang` l ON l.`id_lang` = a.`id_lang`
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LEFT JOIN `'._DB_PREFIX_.'contact_lang` cl ON (cl.`id_contact` = a.`id_contact` AND cl.`id_lang` = '.(int)$cookie->id_lang.')';
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$contactArray = array();
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$contacts = Contact::getContacts($cookie->id_lang);
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foreach ($contacts AS $contact)
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$contactArray[$contact['id_contact']] = $contact['name'];
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$languageArray = array();
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$languages = Language::getLanguages(FALSE);
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foreach ($languages AS $language)
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$languageArray[$language['id_lang']] = $language['name'];
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$statusArray = array(
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'open' => $this->l('Open'),
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'closed' => $this->l('Closed'),
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'pending1' => $this->l('Pending 1'),
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'pending2' => $this->l('Pending 2')
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);
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$imagesArray = array(
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'open' => 'status_green.gif',
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'closed' => 'status_red.gif',
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'pending1' => 'status_orange.gif',
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'pending2' => 'status_orange.gif'
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);
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$this->fieldsDisplay = array(
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'id_customer_thread' => array('title' => $this->l('ID'), 'width' => 25),
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'customer' => array('title' => $this->l('Customer'), 'width' => 100, 'filter_key' => 'customer', 'tmpTableFilter' => true),
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'email' => array('title' => $this->l('E-mail'), 'width' => 100, 'filter_key' => 'a!email'),
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'contact' => array('title' => $this->l('Type'), 'width' => 75, 'type' => 'select', 'select' => $contactArray, 'filter_key' => 'cl!id_contact', 'filter_type' => 'int'),
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'language' => array('title' => $this->l('Language'), 'width' => 60, 'type' => 'select', 'select' => $languageArray, 'filter_key' => 'l!id_lang', 'filter_type' => 'int'),
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'status' => array('title' => $this->l('Status'), 'width' => 50, 'type' => 'select', 'select' => $statusArray, 'icon' => $imagesArray, 'align' => 'center', 'filter_key' => 'a!status', 'filter_type' => 'string'),
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'employee' => array('title' => $this->l('Employee'), 'width' => 100, 'filter_key' => 'employee', 'tmpTableFilter' => true),
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'messages' => array('title' => $this->l('Messages'), 'width' => 50, 'filter_key' => 'messages', 'tmpTableFilter' => true, 'maxlength' => 0),
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'date_upd' => array('title' => $this->l('Last message'), 'width' => 90)
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);
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parent::__construct();
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}
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public function postProcess()
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{
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global $currentIndex, $cookie, $link;
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if ($id_customer_thread = (int)Tools::getValue('id_customer_thread'))
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{
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if (($id_contact = (int)Tools::getValue('id_contact')))
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Db::getInstance()->Execute('UPDATE '._DB_PREFIX_.'customer_thread SET id_contact = '.(int)$id_contact.' WHERE id_customer_thread = '.(int)$id_customer_thread);
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if ($id_status = (int)Tools::getValue('setstatus'))
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{
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$statusArray = array(1 => 'open', 2 => 'closed', 3 => 'pending1', 4 => 'pending2');
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Db::getInstance()->Execute('UPDATE '._DB_PREFIX_.'customer_thread SET status = "'.$statusArray[$id_status].'" WHERE id_customer_thread = '.(int)$id_customer_thread.' LIMIT 1');
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}
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if (isset($_POST['id_employee_forward']))
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{
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// Todo: need to avoid doubles
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$messages = Db::getInstance()->ExecuteS('
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SELECT ct.*, cm.*, cl.name subject, CONCAT(e.firstname, \' \', e.lastname) employee_name, CONCAT(c.firstname, \' \', c.lastname) customer_name, c.firstname
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FROM '._DB_PREFIX_.'customer_thread ct
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LEFT JOIN '._DB_PREFIX_.'customer_message cm ON (ct.id_customer_thread = cm.id_customer_thread)
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LEFT JOIN '._DB_PREFIX_.'contact_lang cl ON (cl.id_contact = ct.id_contact AND cl.id_lang = '.(int)$cookie->id_lang.')
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LEFT OUTER JOIN '._DB_PREFIX_.'employee e ON e.id_employee = cm.id_employee
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LEFT OUTER JOIN '._DB_PREFIX_.'customer c ON (c.email = ct.email)
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WHERE ct.id_customer_thread = '.(int)Tools::getValue('id_customer_thread').'
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ORDER BY cm.date_add DESC');
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$output = '';
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foreach ($messages AS $message)
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$output .= $this->displayMsg($message, true, (int)Tools::getValue('id_employee_forward'));
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$cm = new CustomerMessage();
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$cm->id_employee = (int)$cookie->id_employee;
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$cm->id_customer_thread = (int)Tools::getValue('id_customer_thread');
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$cm->ip_address = ip2long($_SERVER['REMOTE_ADDR']);
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$currentEmployee = new Employee($cookie->id_employee);
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/* ANTADIS */
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$message_en_cours = new CustomerThread((int)Tools::getValue('id_customer_thread'));
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if($message_en_cours->id_customer == 0){
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$objet_mail = Mail::l('Fwd: Customer message') . ' - ' . $message_en_cours->email;
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}else{
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$customer_sav = new Customer($message_en_cours->id_customer);
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$objet_mail = Mail::l('Fwd: Customer message') . ' - ' . $customer_sav->id . ' ' . $customer_sav->lastname . ' ' .$customer_sav->firstname;
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}
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if (($id_employee = (int)Tools::getValue('id_employee_forward')) AND ($employee = new Employee($id_employee)) AND Validate::isLoadedObject($employee))
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{
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$params = array(
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'{messages}' => $output,
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'{employee}' => $currentEmployee->firstname.' '.$currentEmployee->lastname,
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'{comment}' => stripslashes($_POST['message_forward']));
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if (Mail::Send((int)($cookie->id_lang), 'forward_msg', $objet_mail , $params,
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$employee->email, $employee->firstname.' '.$employee->lastname,
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$currentEmployee->email, $currentEmployee->firstname.' '.$currentEmployee->lastname,
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NULL, NULL, _PS_MAIL_DIR_, true))
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{
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$cm->message = $this->l('Message forwarded to').' '.$employee->firstname.' '.$employee->lastname."\n".$this->l('Comment:').' '.$_POST['message_forward'];
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$cm->add();
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}
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}
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elseif (($email = Tools::getValue('email')) AND Validate::isEmail($email))
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{
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$params = array(
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'{messages}' => $output,
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'{employee}' => $currentEmployee->firstname.' '.$currentEmployee->lastname,
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'{comment}' => stripslashes($_POST['message_forward']));
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if (Mail::Send((int)($cookie->id_lang), 'forward_msg', $objet_mail , $params,
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$email, NULL,
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$currentEmployee->email, $currentEmployee->firstname.' '.$currentEmployee->lastname,
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NULL, NULL, _PS_MAIL_DIR_, true))
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{
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$cm->message = $this->l('Message forwarded to').' '.$email."\n".$this->l('Comment:').' '.$_POST['message_forward'];
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$cm->add();
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}
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}
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else
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echo '<div class="alert error">'.Tools::displayError('Email invalid.').'</div>';
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}
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if (Tools::isSubmit('submitReply'))
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{
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$ct = new CustomerThread($id_customer_thread);
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$cm = new CustomerMessage();
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$cm->id_employee = (int)$cookie->id_employee;
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$cm->id_customer_thread = $ct->id;
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$cm->message = Tools::htmlentitiesutf8(nl2br2(Tools::getValue('reply_message')));
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$cm->ip_address = ip2long($_SERVER['REMOTE_ADDR']);
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if (isset($_FILES) AND !empty($_FILES['joinFile']['name']) AND $_FILES['joinFile']['error'] != 0)
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$this->_errors[] = Tools::displayError('An error occurred with the file upload.');
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elseif ($cm->add())
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{
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$fileAttachment = NULL;
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if (!empty($_FILES['joinFile']['name']))
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{
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$fileAttachment['content'] = file_get_contents($_FILES['joinFile']['tmp_name']);
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$fileAttachment['name'] = $_FILES['joinFile']['name'];
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$fileAttachment['mime'] = $_FILES['joinFile']['type'];
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}
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$params = array(
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'{reply}' => nl2br2(Tools::getValue('reply_message')),
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'{link}' => $link->getPageLink('contact-form.php', true).'?id_customer_thread='.(int)($ct->id).'&token='.$ct->token);
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if (Mail::Send($ct->id_lang, 'reply_msg', Mail::l('An answer to your message is available'),
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$params, Tools::getValue('msg_email'), NULL, NULL, NULL, $fileAttachment, NULL,
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_PS_MAIL_DIR_, true))
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{
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$ct->status = 'closed';
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$ct->update();
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}
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Tools::redirectAdmin($currentIndex.'&id_customer_thread='.(int)$id_customer_thread.'&viewcustomer_thread&token='.Tools::getValue('token'));
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}
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else
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$this->_errors[] = Tools::displayError('An error occurred, your message was not sent. Please contact your system administrator.');
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}
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}
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return parent::postProcess();
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}
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public function display()
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{
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global $cookie;
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if (isset($_GET['filename']) AND file_exists(_PS_UPLOAD_DIR_.$_GET['filename']))
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self::openUploadedFile();
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elseif (isset($_GET['view'.$this->table]))
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$this->viewcustomer_thread();
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else
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{
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$this->getList((int)$cookie->id_lang, !Tools::getValue($this->table.'Orderby') ? 'date_upd' : NULL, !Tools::getValue($this->table.'Orderway') ? 'DESC' : NULL);
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$this->displayList();
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}
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}
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public function displayListHeader($token = NULL)
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{
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global $currentIndex, $cookie;
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$contacts = Db::getInstance()->ExecuteS('
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SELECT cl.*, COUNT(*) as total, (
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SELECT id_customer_thread
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FROM '._DB_PREFIX_.'customer_thread ct2
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WHERE status = "open" AND ct.id_contact = ct2.id_contact
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ORDER BY date_upd ASC
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LIMIT 1
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) as id_customer_thread
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FROM '._DB_PREFIX_.'customer_thread ct
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LEFT JOIN '._DB_PREFIX_.'contact_lang cl ON (cl.id_contact = ct.id_contact AND cl.id_lang = '.$cookie->id_lang.')
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WHERE ct.status = "open"
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GROUP BY ct.id_contact HAVING COUNT(*) > 0');
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$categories = Db::getInstance()->ExecuteS('
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SELECT cl.*
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FROM '._DB_PREFIX_.'contact ct
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LEFT JOIN '._DB_PREFIX_.'contact_lang cl ON (cl.id_contact = ct.id_contact AND cl.id_lang = '.$cookie->id_lang.')
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WHERE ct.customer_service = 1');
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$dim = count($categories);
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echo '<div style="float:left;border:0;width:640px;">';
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foreach ($categories as $key => $val)
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{
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$totalThread = 0;
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$id_customer_thread = 0;
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foreach ($contacts as $tmp => $tmp2)
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if ($val['id_contact'] == $tmp2['id_contact'])
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{
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$totalThread = $tmp2['total'];
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$id_customer_thread = $tmp2['id_customer_thread'];
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break;
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}
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echo '<div style="background-color:#EFEFEF;float:left;margin:0 10px 10px 0;width:'.($dim > 6 ? '200' : '300').'px;border:1px solid #CFCFCF" >
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<h3 style="overflow:hidden;line-height:25px;color:#812143;height:25px;margin:0;"> '.$val['name'].'</h3>'.
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($dim > 6 ? '' : '<p style="overflow:hidden;line-height:15px;height:45px;margin:0;padding:0 5px;">'.$val['description'].'</p>').
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($totalThread == 0 ? '<h3 style="padding:0 5px;margin:0;height:23px;line-height:23px;background-color:#DEDEDE">'.$this->l('No new message').'</h3>'
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: '<a href="'.$currentIndex.'&token='.Tools::getValue('token').'&id_customer_thread='.$id_customer_thread.'&viewcustomer_thread" style="padding:0 5px;display:block;height:23px;line-height:23px;border:0;" class="button">'.$totalThread.' '.($totalThread > 1 ? $this->l('new messages'): $this->l('new message')).'</a>').'
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</div>';
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}
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echo '</div>';
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$params = array(
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$this->l('Total threads') => $all = Db::getInstance()->getValue('SELECT COUNT(*) FROM '._DB_PREFIX_.'customer_thread'),
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$this->l('Threads pending') => $pending = Db::getInstance()->getValue('SELECT COUNT(*) FROM '._DB_PREFIX_.'customer_thread WHERE status LIKE "%pending%"'),
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$this->l('Total customer messages') => Db::getInstance()->getValue('SELECT COUNT(*) FROM '._DB_PREFIX_.'customer_message WHERE id_employee = 0'),
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$this->l('Total employee messages') => Db::getInstance()->getValue('SELECT COUNT(*) FROM '._DB_PREFIX_.'customer_message WHERE id_employee != 0'),
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$this->l('Threads unread') => $unread = Db::getInstance()->getValue('SELECT COUNT(*) FROM '._DB_PREFIX_.'customer_thread WHERE status = "open"'),
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$this->l('Threads closed') => $all - ($unread + $pending));
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echo '<div style="float:right;padding 0px;border:1px solid #CFCFCF;width:280px;">
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<h3 class="button" style="margin:0;line-height:23px;height:23px;border:0;padding:0 5px;">'.$this->l('Customer service').' : '.$this->l('Statistics').'</h3>
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<table cellspacing="1" class="table" style="border-collapse:separate;width:280px;border:0">';
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$count = 0;
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foreach ($params as $key => $val)
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echo '<tr '.(++$count % 2 == 0 ? 'class="alt_row"' : '').'><td>'.$key.'</td><td>'.$val.'</td></tr>';
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echo ' </table>
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</div><p class="clear"> </p>';
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parent::displayListHeader($token);
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}
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private function openUploadedFile()
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{
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$filename = $_GET['filename'];
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$extensions = array('.txt' => 'text/plain', '.rtf' => 'application/rtf', '.doc' => 'application/msword', '.docx'=> 'application/msword',
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'.pdf' => 'application/pdf', '.zip' => 'multipart/x-zip', '.png' => 'image/png', '.jpeg' => 'image/jpeg', '.gif' => 'image/gif', '.jpg' => 'image/jpeg');
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$extension = '';
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foreach ($extensions AS $key => $val)
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if (substr($filename, -4) == $key OR substr($filename, -5) == $key)
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{
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$extension = $val;
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break;
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}
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ob_end_clean();
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header('Content-Type: '.$extension);
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header('Content-Disposition:attachment;filename="'.$filename.'"');
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readfile(_PS_UPLOAD_DIR_.$filename);
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die;
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}
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private function displayMsg($message, $email = false, $id_employee = null)
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{
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global $cookie, $currentIndex;
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$customersToken = Tools::getAdminToken('AdminCustomers'.(int)(Tab::getIdFromClassName('AdminCustomers')).(int)($cookie->id_employee));
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$contacts = Contact::getContacts($cookie->id_lang);
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if (!$email)
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{
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if (!empty($message['id_product']) AND empty($message['employee_name']))
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$id_order_product = Db::getInstance()->getValue('
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SELECT o.id_order
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FROM '._DB_PREFIX_.'orders o
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LEFT JOIN '._DB_PREFIX_.'order_detail od ON o.id_order = od.id_order
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WHERE o.id_customer = '.(int)$message['id_customer'].'
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AND od.product_id = '.(int)$message['id_product'].'
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ORDER BY o.date_add DESC');
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$output = '
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<fieldset style="'.(!empty($message['employee_name']) ? 'background: rgb(255,236,242);' : '').'width:600px;margin-top:10px">
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<legend '.(empty($message['employee_name']) ? '' : 'style="background:rgb(255,210,225)"').'>'.(
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!empty($message['employee_name'])
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? '<img src="../img/t/AdminCustomers.gif" alt="'.Configuration::get('PS_SHOP_NAME').'" /> '.Configuration::get('PS_SHOP_NAME').' - '.$message['employee_name']
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: '<img src="'.__PS_BASE_URI__.'img/admin/tab-customers.gif" alt="'.Configuration::get('PS_SHOP_NAME').'" /> '.(
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!empty($message['id_customer'])
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? '<a href="index.php?tab=AdminCustomers&id_customer='.(int)($message['id_customer']).'&viewcustomer&token='.$customersToken.'" title="'.$this->l('View customer').'">'.$message['customer_name'].'</a>'
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: $message['email']
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)
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).'</legend>
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<div style="font-size:11px">'.(
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(!empty($message['id_customer']) AND empty($message['employee_name']))
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? '<b>'.$this->l('Customer ID:').'</b> <a href="index.php?tab=AdminCustomers&id_customer='.(int)($message['id_customer']).'&viewcustomer&token='.$customersToken.'" title="'.$this->l('View customer').'">'.(int)($message['id_customer']).' <img src="../img/admin/search.gif" alt="'.$this->l('view').'" /></a><br />'
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: ''
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).'
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<b>'.$this->l('Sent on:').'</b> '.Tools::displayDate($message['date_add'], (int)($cookie->id_lang), true).'<br />'.(
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empty($message['employee_name'])
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? '<b>'.$this->l('Browser:').'</b> '.strip_tags($message['user_agent']).'<br />'
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: ''
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).(
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(!empty($message['file_name']) AND file_exists(_PS_UPLOAD_DIR_.$message['file_name']))
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? '<b>'.$this->l('File attachment').'</b> <a href="index.php?tab=AdminCustomerThreads&id_customer_thread='.$message['id_customer_thread'].'&viewcustomer_thread&token='.Tools::getAdminToken('AdminCustomerThreads'.(int)(Tab::getIdFromClassName('AdminCustomerThreads')).(int)($cookie->id_employee)).'&filename='.$message['file_name'].'" title="'.$this->l('View file').'"><img src="../img/admin/search.gif" alt="'.$this->l('view').'" /></a><br />'
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: ''
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).(
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(!empty($message['id_order']) AND empty($message['employee_name']))
|
|
? '<b>'.$this->l('Order #').'</b> <a href="index.php?tab=AdminOrders&id_order='.(int)($message['id_order']).'&vieworder&token='.Tools::getAdminToken('AdminOrders'.(int)(Tab::getIdFromClassName('AdminOrders')).(int)($cookie->id_employee)).'" title="'.$this->l('View order').'">'.(int)($message['id_order']).' <img src="../img/admin/search.gif" alt="'.$this->l('view').'" /></a><br />'
|
|
: ''
|
|
).(
|
|
(!empty($message['id_product']) AND empty($message['employee_name']))
|
|
? '<b>'.$this->l('Product #').'</b> <a href="index.php?tab=AdminOrders&id_order='.(int)($id_order_product).'&vieworder&token='.Tools::getAdminToken('AdminOrders'.(int)(Tab::getIdFromClassName('AdminOrders')).(int)($cookie->id_employee)).'" title="'.$this->l('View order').'">'.(int)($message['id_product']).' <img src="../img/admin/search.gif" alt="'.$this->l('view').'" /></a><br />'
|
|
: ''
|
|
).'<br />
|
|
<form action="'.Tools::htmlentitiesutf8($_SERVER['REQUEST_URI']).'" method="post">
|
|
<b>'.$this->l('Subject:').'</b>
|
|
<input type="hidden" name="id_customer_message" value="'.$message['id_customer_message'].'" />
|
|
<select name="id_contact" onchange="this.form.submit();">';
|
|
foreach ($contacts as $contact)
|
|
$output .= '<option value="'.(int)$contact['id_contact'].'" '.($contact['id_contact'] == $message['id_contact'] ? 'selected="selected"' : '').'>'.Tools::htmlentitiesutf8($contact['name']).'</option>';
|
|
$output .= '</select>
|
|
</form>';
|
|
}
|
|
else
|
|
{
|
|
$output = '<div style="font-size:11px">
|
|
'.($id_employee ? '<a href="'.Tools::getHttpHost(true).$currentIndex.'&token='.Tools::getAdminToken('AdminCustomerThreads'.(int)(Tab::getIdFromClassName('AdminCustomerThreads')).(int)($id_employee)).'&id_customer_thread='.(int)$message['id_customer_thread'].'&viewcustomer_thread">'.$this->l('View this thread').'</a><br />' : '').'
|
|
<b>'.$this->l('Sent by:').'</b> '.(!empty($message['customer_name']) ? $message['customer_name'].' ('.$message['email'].')' : $message['email'])
|
|
.((!empty($message['id_customer']) AND empty($message['employee_name'])) ? '<br /><b>'.$this->l('Customer ID:').'</b> '.(int)($message['id_customer']).'<br />' : '')
|
|
.((!empty($message['id_order']) AND empty($message['employee_name'])) ? '<br /><b>'.$this->l('Order #').':</b> '.(int)($message['id_order']).'<br />' : '')
|
|
.((!empty($message['id_product']) AND empty($message['employee_name'])) ? '<br /><b>'.$this->l('Product #').':</b> '.(int)($message['id_product']).'<br />' : '')
|
|
.'<br /><b>'.$this->l('Subject:').'</b> '.$message['subject'];
|
|
}
|
|
|
|
// Adding Antadis - linking with ant_support_form module
|
|
if (Module::isInstalled('ant_support_form')) {
|
|
$result = Db::getInstance()->getRow('
|
|
SELECT sr.*, srl.title
|
|
FROM `'._DB_PREFIX_.'support_reason` sr
|
|
LEFT JOIN `'._DB_PREFIX_.'support_reason_lang` srl ON (srl.id_reason = sr.id_reason)
|
|
LEFT JOIN `'._DB_PREFIX_.'support_reason_customerthread` src ON (src.id_reason = sr.id_reason)
|
|
WHERE `id_customer_thread` = '.(int) $message['id_customer_thread'].'
|
|
AND srl.id_lang = '.$cookie->id_lang
|
|
);
|
|
if ($result) {
|
|
$output .='<br /><br />
|
|
<b>'.$this->l('Reason:').'</b> '.$result['title'].'<br />';
|
|
}
|
|
}
|
|
// end adding
|
|
|
|
$message['message'] = preg_replace('/(https?:\/\/[a-z0-9#%&_=\(\)\.\? \+\-@\/]{6,1000})([\s\n<])/Uui', '<a href="\1">\1</a>\2', html_entity_decode($message['message'], ENT_NOQUOTES, 'UTF-8'));
|
|
$output .= '<br /><br />
|
|
<b>'.$this->l('Thread ID:').'</b> '.(int)$message['id_customer_thread'].'<br />
|
|
<b>'.$this->l('Message ID:').'</b> '.(int)$message['id_customer_message'].'<br />
|
|
<b>'.$this->l('Message:').'</b><br />
|
|
'.$message['message'].'
|
|
</div>';
|
|
|
|
if (!$email)
|
|
{
|
|
if (empty($message['employee_name']))
|
|
$output .= '
|
|
<p style="text-align:right">
|
|
<button style="font-family: Verdana; font-size: 11px; font-weight:bold; height: 65px; width: 120px;" onclick="$(\'#reply_to_'.(int)($message['id_customer_message']).'\').show(500); $(this).hide();">
|
|
<img src="'.__PS_BASE_URI__.'img/admin/contact.gif" alt="" style="margin-bottom: 5px;" /><br />'.$this->l('Reply to this message').'
|
|
</button>
|
|
</p>
|
|
<div id="reply_to_'.(int)($message['id_customer_message']).'" style="display: none; margin-top: 20px;"">
|
|
<form action="'.Tools::htmlentitiesutf8($_SERVER['REQUEST_URI']).'" method="post" enctype="multipart/form-data">
|
|
<p>'.$this->l('Please type your reply below:').'</p>
|
|
<textarea style="width: 450px; height: 175px;" name="reply_message">'.str_replace('\r\n', "\n", Configuration::get('PS_CUSTOMER_SERVICE_SIGNATURE', $message['id_lang'])).'</textarea>
|
|
<div style="width: 450px; text-align: right; font-style: italic; font-size: 9px; margin-top: 2px;">
|
|
'.$this->l('Your reply will be sent to:').' '.$message['email'].'
|
|
</div>
|
|
<div style="width: 450px; margin-top: 0px;">
|
|
<input type="file" name="joinFile"/>
|
|
<div>
|
|
<div style="width: 450px; text-align: center;">
|
|
<input type="submit" class="button" name="submitReply" value="'.$this->l('Send my reply').'" style="margin-top:20px;" />
|
|
<input type="hidden" name="id_customer_thread" value="'.(int)($message['id_customer_thread']).'" />
|
|
<input type="hidden" name="msg_email" value="'.$message['email'].'" />
|
|
</div>
|
|
</form>
|
|
</div>';
|
|
$output .= '
|
|
</fieldset>';
|
|
}
|
|
|
|
return $output;
|
|
}
|
|
|
|
public function viewcustomer_thread()
|
|
{
|
|
global $cookie, $currentIndex;
|
|
|
|
if (!($thread = $this->loadObject()))
|
|
return;
|
|
$cookie->{'customer_threadFilter_cl!id_contact'} = $thread->id_contact;
|
|
|
|
$employees = Db::getInstance()->ExecuteS('
|
|
SELECT e.id_employee, e.firstname, e.lastname FROM '._DB_PREFIX_.'employee e
|
|
WHERE e.active = 1 ORDER BY e.lastname ASC');
|
|
|
|
echo '
|
|
<h2>'.$this->l('Messages').'</h2>
|
|
<form action="'.Tools::htmlentitiesUTF8($_SERVER['REQUEST_URI']).'" method="post" enctype="multipart/form-data">
|
|
<p>
|
|
<img src="../img/admin/msg-forward.png" alt="" style="vertical-align: middle;" /> '.$this->l('Forward this discussion to an employee:').'
|
|
<select name="id_employee_forward" style="vertical-align: middle;" onchange="
|
|
if ($(this).val() >= 0)
|
|
$(\'#message_forward\').show(400);
|
|
else
|
|
$(\'#message_forward\').hide(200);
|
|
if ($(this).val() == 0)
|
|
$(\'#message_forward_email\').show(200);
|
|
else
|
|
$(\'#message_forward_email\').hide(200);
|
|
">
|
|
<option value="-1">'.$this->l('-- Choose --').'</option>
|
|
<option value="0">'.$this->l('Someone else').'</option>';
|
|
foreach ($employees AS $employee)
|
|
echo ' <option value="'.(int)($employee['id_employee']).'">'.substr($employee['firstname'], 0, 1).'. '.$employee['lastname'].'</option>';
|
|
echo ' </select>
|
|
<div id="message_forward_email" style="display:none">
|
|
<b>'.$this->l('E-mail').'</b> <input type="text" name="email" />
|
|
</div>
|
|
<div id="message_forward" style="display:none;margin-bottom:10px">
|
|
<textarea name="message_forward" style="width: 500px; height: 80px; margin-top: 15px;" onclick="if ($(this).val() == \''.addslashes($this->l('You can add a comment here.')).'\') { $(this).val(\'\'); }">'.$this->l('You can add a comment here.').'</textarea><br />
|
|
<input type="Submit" name="submitForward" class="button" value="'.$this->l('Forward this discussion').'" style="margin-top: 10px;" />
|
|
</div>
|
|
</p>
|
|
</form>
|
|
<div class="clear"> </div>';
|
|
|
|
$messages = Db::getInstance()->ExecuteS('
|
|
SELECT ct.*, cm.*, cl.name subject, CONCAT(e.firstname, \' \', e.lastname) employee_name, CONCAT(c.firstname, \' \', c.lastname) customer_name, c.firstname
|
|
FROM '._DB_PREFIX_.'customer_thread ct
|
|
LEFT JOIN '._DB_PREFIX_.'customer_message cm ON (ct.id_customer_thread = cm.id_customer_thread)
|
|
LEFT JOIN '._DB_PREFIX_.'contact_lang cl ON (cl.id_contact = ct.id_contact AND cl.id_lang = '.(int)$cookie->id_lang.')
|
|
LEFT JOIN '._DB_PREFIX_.'employee e ON e.id_employee = cm.id_employee
|
|
LEFT JOIN '._DB_PREFIX_.'customer c ON (IFNULL(ct.id_customer, ct.email) = IFNULL(c.id_customer, c.email))
|
|
WHERE ct.id_customer_thread = '.(int)Tools::getValue('id_customer_thread').'
|
|
ORDER BY cm.date_add DESC');
|
|
|
|
echo '<div style="float:right">';
|
|
|
|
$nextThread = Db::getInstance()->getValue('
|
|
SELECT id_customer_thread FROM '._DB_PREFIX_.'customer_thread ct
|
|
WHERE ct.status = "open" AND ct.date_upd = (
|
|
SELECT date_add FROM '._DB_PREFIX_.'customer_message
|
|
WHERE (id_employee IS NULL OR id_employee = 0) AND id_customer_thread = '.(int)$thread->id.'
|
|
ORDER BY date_add DESC LIMIT 1
|
|
)
|
|
'.($cookie->{'customer_threadFilter_cl!id_contact'} ? 'AND ct.id_contact = '.(int)$cookie->{'customer_threadFilter_cl!id_contact'} : '').'
|
|
'.($cookie->{'customer_threadFilter_l!id_lang'} ? 'AND ct.id_lang = '.(int)$cookie->{'customer_threadFilter_l!id_lang'} : '').
|
|
' ORDER BY ct.date_upd ASC');
|
|
|
|
if ($nextThread)
|
|
echo $this->displayButton('
|
|
<a href="'.$currentIndex.'&id_customer_thread='.(int)$nextThread.'&viewcustomer_thread&token='.$this->token.'">
|
|
<img src="../img/admin/next-msg.png" title="'.$this->l('Go to the oldest next unanswered message').'" style="margin-bottom: 10px;" />
|
|
<br />'.$this->l('Answer to the next unanswered message in this category').' >
|
|
</a>');
|
|
else
|
|
echo $this->displayButton('
|
|
<img src="../img/admin/msg-ok.png" title="'.$this->l('Go to the oldest next unanswered message').'" style="margin-bottom: 10px;" />
|
|
<br />'.$this->l('The other messages in this category have been answered'));
|
|
|
|
if ($thread->status != "closed")
|
|
echo $this->displayButton('
|
|
<a href="'.$currentIndex.'&viewcustomer_thread&setstatus=2&id_customer_thread='.Tools::getValue('id_customer_thread').'&viewmsg&token='.$this->token.'">
|
|
<img src="../img/admin/msg-ok.png" style="margin-bottom:10px" />
|
|
<br />'.$this->l('Set this message as handled').'
|
|
</a>');
|
|
|
|
if ($thread->status != "pending1")
|
|
echo $this->displayButton('
|
|
<a href="'.$currentIndex.'&viewcustomer_thread&setstatus=3&id_customer_thread='.Tools::getValue('id_customer_thread').'&viewmsg&token='.$this->token.'">
|
|
<img src="../img/admin/msg-pending.png" style="margin-bottom:10px" />
|
|
<br />'.$this->l('Declare this message').'<br />'.$this->l('as "pending 1"').'<br />'.$this->l('(will be answered later)').'
|
|
</a>');
|
|
else
|
|
echo $this->displayButton('
|
|
<a href="'.$currentIndex.'&viewcustomer_thread&setstatus=1&id_customer_thread='.Tools::getValue('id_customer_thread').'&viewmsg&token='.$this->token.'">
|
|
<img src="../img/admin/msg-is-pending.png" style="margin-bottom:10px" />
|
|
<br />'.$this->l('Click here to disable pending status').'
|
|
</a>');
|
|
|
|
if ($thread->status != "pending2")
|
|
echo $this->displayButton('
|
|
<a href="'.$currentIndex.'&viewcustomer_thread&setstatus=4&id_customer_thread='.Tools::getValue('id_customer_thread').'&viewmsg&token='.$this->token.'">
|
|
<img src="../img/admin/msg-pending.png" style="margin-bottom:10px" />
|
|
<br />'.$this->l('Declare this message').'<br />'.$this->l('as "pending 2"').'<br />'.$this->l('(will be answered later)').'
|
|
</a>');
|
|
else
|
|
echo $this->displayButton('
|
|
<a href="'.$currentIndex.'&viewcustomer_thread&setstatus=1&id_customer_thread='.Tools::getValue('id_customer_thread').'&viewmsg&token='.$this->token.'">
|
|
<img src="../img/admin/msg-is-pending.png" style="margin-bottom:10px" />
|
|
<br />'.$this->l('Click here to disable pending status').'
|
|
</a>');
|
|
|
|
echo '</div>';
|
|
|
|
if ($thread->id_customer)
|
|
{
|
|
$customer = new Customer($thread->id_customer);
|
|
$products = $customer->getBoughtProducts();
|
|
$orders = Order::getCustomerOrders($customer->id);
|
|
|
|
echo '<div style="float:left;width:600px">';
|
|
if ($orders AND sizeof($orders))
|
|
{
|
|
$totalOK = 0;
|
|
$ordersOK = array();
|
|
$tokenOrders = Tools::getAdminToken('AdminOrders'.(int)(Tab::getIdFromClassName('AdminOrders')).(int)($cookie->id_employee));
|
|
foreach ($orders as $order)
|
|
if ($order['valid'])
|
|
{
|
|
$ordersOK[] = $order;
|
|
$totalOK += $order['total_paid_real'];
|
|
}
|
|
if ($countOK = sizeof($ordersOK))
|
|
{
|
|
echo '<div style="float:left;margin-right:20px;">
|
|
<h2>'.$this->l('Orders').'</h2>
|
|
<table cellspacing="0" cellpadding="0" class="table float">
|
|
<tr>
|
|
<th class="center">'.$this->l('ID').'</th>
|
|
<th class="center">'.$this->l('Date').'</th>
|
|
<th class="center">'.$this->l('Products').'</th>
|
|
<th class="center">'.$this->l('Total paid').'</th>
|
|
<th class="center">'.$this->l('Payment').'</th>
|
|
<th class="center">'.$this->l('State').'</th>
|
|
<th class="center">'.$this->l('Actions').'</th>
|
|
</tr>';
|
|
$irow = 0;
|
|
foreach ($ordersOK AS $order)
|
|
echo '<tr '.($irow++ % 2 ? 'class="alt_row"' : '').' style="cursor: pointer" onclick="document.location = \'?tab=AdminOrders&id_order='.$order['id_order'].'&vieworder&token='.$tokenOrders.'\'">
|
|
<td class="center">'.$order['id_order'].'</td>
|
|
<td>'.Tools::displayDate($order['date_add'], (int)($cookie->id_lang)).'</td>
|
|
<td align="right">'.$order['nb_products'].'</td>
|
|
<td align="right">'.Tools::displayPrice($order['total_paid_real'], new Currency((int)($order['id_currency']))).'</td>
|
|
<td>'.$order['payment'].'</td>
|
|
<td>'.$order['order_state'].'</td>
|
|
<td align="center"><a href="?tab=AdminOrders&id_order='.$order['id_order'].'&vieworder&token='.$tokenOrders.'"><img src="../img/admin/details.gif" /></a></td>
|
|
</tr>';
|
|
echo '</table>
|
|
<h3 style="color:green;font-weight:700;margin-top:10px">'.$this->l('Validated Orders:').' '.$countOK.' '.$this->l('for').' '.Tools::displayPrice($totalOK, new Currency(Configuration::get('PS_CURRENCY_DEFAULT'))).'</h3>
|
|
</div>';
|
|
}
|
|
}
|
|
if ($products AND sizeof($products))
|
|
{
|
|
echo '<div style="float:left;margin-right:20px">
|
|
<h2>'.$this->l('Products').'</h2>
|
|
<table cellspacing="0" cellpadding="0" class="table">
|
|
<tr>
|
|
<th class="center">'.$this->l('Date').'</th>
|
|
<th class="center">'.$this->l('ID').'</th>
|
|
<th class="center">'.$this->l('Name').'</th>
|
|
<th class="center">'.$this->l('Quantity').'</th>
|
|
<th class="center">'.$this->l('Actions').'</th>
|
|
</tr>';
|
|
$irow = 0;
|
|
$tokenOrders = Tools::getAdminToken('AdminOrders'.(int)(Tab::getIdFromClassName('AdminOrders')).(int)($cookie->id_employee));
|
|
foreach ($products AS $product)
|
|
echo '
|
|
<tr '.($irow++ % 2 ? 'class="alt_row"' : '').' style="cursor: pointer" onclick="document.location = \'?tab=AdminOrders&id_order='.$product['id_order'].'&vieworder&token='.$tokenOrders.'\'">
|
|
<td>'.Tools::displayDate($product['date_add'], (int)($cookie->id_lang), true).'</td>
|
|
<td>'.$product['product_id'].'</td>
|
|
<td>'.$product['product_name'].'</td>
|
|
<td align="right">'.$product['product_quantity'].'</td>
|
|
<td align="center"><a href="?tab=AdminOrders&id_order='.$product['id_order'].'&vieworder&token='.$tokenOrders.'"><img src="../img/admin/details.gif" /></a></td>
|
|
</tr>';
|
|
echo '</table></div>';
|
|
}
|
|
echo '</div>';
|
|
}
|
|
|
|
echo '<div style="float:left;margin-top:10px">';
|
|
foreach ($messages AS $message)
|
|
echo $this->displayMsg($message);
|
|
echo '</div><div class="clear"> </div>';
|
|
}
|
|
|
|
private function displayButton($content)
|
|
{
|
|
return '
|
|
<div style="margin-bottom:10px;border:1px solid #005500;width:200px;height:130px;padding:10px;background:#EFE">
|
|
<p style="text-align:center;font-size:15px;font-weight:bold">
|
|
'.$content.'
|
|
</p>
|
|
</div>';
|
|
}
|
|
}
|
|
|