1107 lines
47 KiB
PHP
1107 lines
47 KiB
PHP
<?php
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/*
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* 2007-2016 PrestaShop
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*
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* NOTICE OF LICENSE
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*
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* This source file is subject to the Open Software License (OSL 3.0)
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* that is bundled with this package in the file LICENSE.txt.
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* It is also available through the world-wide-web at this URL:
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* http://opensource.org/licenses/osl-3.0.php
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* If you did not receive a copy of the license and are unable to
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* obtain it through the world-wide-web, please send an email
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* to license@prestashop.com so we can send you a copy immediately.
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*
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* DISCLAIMER
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*
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* Do not edit or add to this file if you wish to upgrade PrestaShop to newer
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* versions in the future. If you wish to customize PrestaShop for your
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* needs please refer to http://www.prestashop.com for more information.
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*
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* @author PrestaShop SA <contact@prestashop.com>
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* @copyright 2007-2016 PrestaShop SA
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* @license http://opensource.org/licenses/osl-3.0.php Open Software License (OSL 3.0)
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* International Registered Trademark & Property of PrestaShop SA
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*/
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/**
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* @property CustomerThread $object
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*/
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class AdminCustomerThreadsControllerCore extends AdminController
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{
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public function __construct()
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{
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$this->bootstrap = true;
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$this->context = Context::getContext();
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$this->table = 'customer_thread';
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$this->className = 'CustomerThread';
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$this->lang = false;
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$contact_array = array();
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$contacts = Contact::getContacts($this->context->language->id);
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foreach ($contacts as $contact) {
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$contact_array[$contact['id_contact']] = $contact['name'];
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}
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$language_array = array();
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$languages = Language::getLanguages();
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foreach ($languages as $language) {
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$language_array[$language['id_lang']] = $language['name'];
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}
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$icon_array = array(
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'open' => array('class' => 'icon-circle text-success', 'alt' => $this->l('Open')),
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'closed' => array('class' => 'icon-circle text-danger', 'alt' => $this->l('Closed')),
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'pending1' => array('class' => 'icon-circle text-warning', 'alt' => $this->l('Pending 1')),
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'pending2' => array('class' => 'icon-circle text-warning', 'alt' => $this->l('Pending 2')),
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);
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$status_array = array();
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foreach ($icon_array as $k => $v) {
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$status_array[$k] = $v['alt'];
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}
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$this->fields_list = array(
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'id_customer_thread' => array(
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'title' => $this->l('ID'),
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'align' => 'center',
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'class' => 'fixed-width-xs'
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),
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'customer' => array(
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'title' => $this->l('Customer'),
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'filter_key' => 'customer',
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'tmpTableFilter' => true,
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),
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'email' => array(
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'title' => $this->l('Email'),
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'filter_key' => 'a!email',
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),
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'contact' => array(
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'title' => $this->l('Type'),
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'type' => 'select',
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'list' => $contact_array,
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'filter_key' => 'cl!id_contact',
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'filter_type' => 'int',
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),
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'language' => array(
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'title' => $this->l('Language'),
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'type' => 'select',
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'list' => $language_array,
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'filter_key' => 'l!id_lang',
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'filter_type' => 'int',
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),
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'status' => array(
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'title' => $this->l('Status'),
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'type' => 'select',
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'list' => $status_array,
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'icon' => $icon_array,
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'align' => 'center',
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'filter_key' => 'a!status',
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'filter_type' => 'string',
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),
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'employee' => array(
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'title' => $this->l('Employee'),
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'filter_key' => 'employee',
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'tmpTableFilter' => true,
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),
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'messages' => array(
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'title' => $this->l('Messages'),
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'filter_key' => 'messages',
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'tmpTableFilter' => true,
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'maxlength' => 40,
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),
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'private' => array(
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'title' => $this->l('Private'),
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'type' => 'select',
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'filter_key' => 'private',
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'align' => 'center',
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'cast' => 'intval',
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'callback' => 'printOptinIcon',
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'list' => array(
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'0' => $this->l('No'),
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'1' => $this->l('Yes')
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)
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),
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'date_upd' => array(
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'title' => $this->l('Last message'),
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'havingFilter' => true,
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'type' => 'datetime',
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),
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);
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$this->bulk_actions = array(
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'delete' => array(
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'text' => $this->l('Delete selected'),
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'confirm' => $this->l('Delete selected items?'),
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'icon' => 'icon-trash'
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),
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);
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$this->shopLinkType = 'shop';
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$this->fields_options = array(
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'contact' => array(
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'title' => $this->l('Contact options'),
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'fields' => array(
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'PS_CUSTOMER_SERVICE_FILE_UPLOAD' => array(
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'title' => $this->l('Allow file uploading'),
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'hint' => $this->l('Allow customers to upload files using the contact page.'),
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'type' => 'bool'
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),
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'PS_CUSTOMER_SERVICE_SIGNATURE' => array(
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'title' => $this->l('Default message'),
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'hint' => $this->l('Please fill out the message fields that appear by default when you answer a thread on the customer service page.'),
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'type' => 'textareaLang',
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'lang' => true
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)
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),
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'submit' => array('title' => $this->l('Save'))
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),
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'general' => array(
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'title' => $this->l('Customer service options'),
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'fields' => array(
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'PS_SAV_IMAP_URL' => array(
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'title' => $this->l('IMAP URL'),
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'hint' => $this->l('URL for your IMAP server (ie.: mail.server.com).'),
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'type' => 'text'
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),
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'PS_SAV_IMAP_PORT' => array(
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'title' => $this->l('IMAP port'),
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'hint' => $this->l('Port to use to connect to your IMAP server.'),
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'type' => 'text',
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'defaultValue' => 143,
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),
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'PS_SAV_IMAP_USER' => array(
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'title' => $this->l('IMAP user'),
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'hint' => $this->l('User to use to connect to your IMAP server.'),
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'type' => 'text'
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),
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'PS_SAV_IMAP_PWD' => array(
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'title' => $this->l('IMAP password'),
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'hint' => $this->l('Password to use to connect your IMAP server.'),
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'type' => 'text'
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),
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'PS_SAV_IMAP_DELETE_MSG' => array(
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'title' => $this->l('Delete messages'),
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'hint' => $this->l('Delete messages after synchronization. If you do not enable this option, the synchronization will take more time.'),
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'type' => 'bool',
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),
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'PS_SAV_IMAP_CREATE_THREADS' => array(
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'title' => $this->l('Create new threads'),
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'hint' => $this->l('Create new threads for unrecognized emails.'),
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'type' => 'bool',
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),
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'PS_SAV_IMAP_OPT_NORSH' => array(
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'title' => $this->l('IMAP options').' (/norsh)',
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'type' => 'bool',
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'hint' => $this->l('Do not use RSH or SSH to establish a preauthenticated IMAP sessions.'),
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),
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'PS_SAV_IMAP_OPT_SSL' => array(
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'title' => $this->l('IMAP options').' (/ssl)',
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'type' => 'bool',
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'hint' => $this->l('Use the Secure Socket Layer (TLS/SSL) to encrypt the session.'),
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),
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'PS_SAV_IMAP_OPT_VALIDATE-CERT' => array(
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'title' => $this->l('IMAP options').' (/validate-cert)',
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'type' => 'bool',
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'hint' => $this->l('Validate certificates from the TLS/SSL server.'),
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),
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'PS_SAV_IMAP_OPT_NOVALIDATE-CERT' => array(
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'title' => $this->l('IMAP options').' (/novalidate-cert)',
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'type' => 'bool',
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'hint' => $this->l('Do not validate certificates from the TLS/SSL server. This is only needed if a server uses self-signed certificates.'),
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),
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'PS_SAV_IMAP_OPT_TLS' => array(
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'title' => $this->l('IMAP options').' (/tls)',
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'type' => 'bool',
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'hint' => $this->l('Force use of start-TLS to encrypt the session, and reject connection to servers that do not support it.'),
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),
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'PS_SAV_IMAP_OPT_NOTLS' => array(
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'title' => $this->l('IMAP options').' (/notls)',
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'type' => 'bool',
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'hint' => $this->l('Do not use start-TLS to encrypt the session, even with servers that support it.'),
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),
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),
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'submit' => array('title' => $this->l('Save')),
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),
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);
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parent::__construct();
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}
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public function renderList()
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{
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// Check the new IMAP messages before rendering the list
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$this->renderProcessSyncImap();
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$this->addRowAction('view');
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$this->addRowAction('delete');
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$this->_select = '
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CONCAT(c.`firstname`," ",c.`lastname`) as customer, cl.`name` as contact, l.`name` as language, group_concat(message) as messages, cm.private,
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(
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SELECT IFNULL(CONCAT(LEFT(e.`firstname`, 1),". ",e.`lastname`), "--")
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FROM `'._DB_PREFIX_.'customer_message` cm2
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INNER JOIN '._DB_PREFIX_.'employee e
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ON e.`id_employee` = cm2.`id_employee`
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WHERE cm2.id_employee > 0
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AND cm2.`id_customer_thread` = a.`id_customer_thread`
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ORDER BY cm2.`date_add` DESC LIMIT 1
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) as employee';
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$this->_join = '
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LEFT JOIN `'._DB_PREFIX_.'customer` c
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ON c.`id_customer` = a.`id_customer`
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LEFT JOIN `'._DB_PREFIX_.'customer_message` cm
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ON cm.`id_customer_thread` = a.`id_customer_thread`
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LEFT JOIN `'._DB_PREFIX_.'lang` l
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ON l.`id_lang` = a.`id_lang`
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LEFT JOIN `'._DB_PREFIX_.'contact_lang` cl
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ON (cl.`id_contact` = a.`id_contact` AND cl.`id_lang` = '.(int)$this->context->language->id.')';
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if ($id_order = Tools::getValue('id_order')) {
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$this->_where .= ' AND id_order = '.(int)$id_order;
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}
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$this->_group = 'GROUP BY cm.id_customer_thread';
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$this->_orderBy = 'id_customer_thread';
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$this->_orderWay = 'DESC';
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$contacts = CustomerThread::getContacts();
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$categories = Contact::getCategoriesContacts();
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$params = array(
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$this->l('Total threads') => $all = CustomerThread::getTotalCustomerThreads(),
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$this->l('Threads pending') => $pending = CustomerThread::getTotalCustomerThreads('status LIKE "%pending%"'),
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$this->l('Total number of customer messages') => CustomerMessage::getTotalCustomerMessages('id_employee = 0'),
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$this->l('Total number of employee messages') => CustomerMessage::getTotalCustomerMessages('id_employee != 0'),
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$this->l('Unread threads') => $unread = CustomerThread::getTotalCustomerThreads('status = "open"'),
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$this->l('Closed threads') => $all - ($unread + $pending)
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);
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$this->tpl_list_vars = array(
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'contacts' => $contacts,
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'categories' => $categories,
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'params' => $params
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);
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return parent::renderList();
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}
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public function initToolbar()
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{
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parent::initToolbar();
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unset($this->toolbar_btn['new']);
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}
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public function printOptinIcon($value, $customer)
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{
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return ($value ? '<i class="icon-check"></i>' : '<i class="icon-remove"></i>');
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}
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public function postProcess()
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{
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if ($id_customer_thread = (int)Tools::getValue('id_customer_thread')) {
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if (($id_contact = (int)Tools::getValue('id_contact'))) {
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Db::getInstance()->execute('
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UPDATE '._DB_PREFIX_.'customer_thread
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SET id_contact = '.(int)$id_contact.'
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WHERE id_customer_thread = '.(int)$id_customer_thread
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);
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}
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if ($id_status = (int)Tools::getValue('setstatus')) {
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$status_array = array(1 => 'open', 2 => 'closed', 3 => 'pending1', 4 => 'pending2');
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Db::getInstance()->execute('
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UPDATE '._DB_PREFIX_.'customer_thread
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SET status = "'.$status_array[$id_status].'"
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WHERE id_customer_thread = '.(int)$id_customer_thread.' LIMIT 1
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');
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}
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if (isset($_POST['id_employee_forward'])) {
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$messages = Db::getInstance()->getRow('
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SELECT ct.*, cm.*, cl.name subject, CONCAT(e.firstname, \' \', e.lastname) employee_name,
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CONCAT(c.firstname, \' \', c.lastname) customer_name, c.firstname
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FROM '._DB_PREFIX_.'customer_thread ct
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LEFT JOIN '._DB_PREFIX_.'customer_message cm
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ON (ct.id_customer_thread = cm.id_customer_thread)
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LEFT JOIN '._DB_PREFIX_.'contact_lang cl
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ON (cl.id_contact = ct.id_contact AND cl.id_lang = '.(int)$this->context->language->id.')
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LEFT OUTER JOIN '._DB_PREFIX_.'employee e
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ON e.id_employee = cm.id_employee
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LEFT OUTER JOIN '._DB_PREFIX_.'customer c
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ON (c.email = ct.email)
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WHERE ct.id_customer_thread = '.(int)Tools::getValue('id_customer_thread').'
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ORDER BY cm.date_add DESC
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');
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$output = $this->displayMessage($messages, true, (int)Tools::getValue('id_employee_forward'));
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$cm = new CustomerMessage();
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$cm->id_employee = (int)$this->context->employee->id;
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$cm->id_customer_thread = (int)Tools::getValue('id_customer_thread');
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$cm->ip_address = (int)ip2long(Tools::getRemoteAddr());
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$current_employee = $this->context->employee;
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$id_employee = (int)Tools::getValue('id_employee_forward');
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$employee = new Employee($id_employee);
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$email = Tools::getValue('email');
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$message = Tools::getValue('message_forward');
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if (($error = $cm->validateField('message', $message, null, array(), true)) !== true) {
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$this->errors[] = $error;
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} elseif ($id_employee && $employee && Validate::isLoadedObject($employee)) {
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$params = array(
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'{messages}' => stripslashes($output),
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'{employee}' => $current_employee->firstname.' '.$current_employee->lastname,
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'{comment}' => stripslashes(Tools::nl2br($_POST['message_forward'])),
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'{firstname}' => $employee->firstname,
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'{lastname}' => $employee->lastname,
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);
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if (Mail::Send(
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$this->context->language->id,
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'forward_msg',
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Mail::l('Fwd: Customer message', $this->context->language->id),
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$params,
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$employee->email,
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$employee->firstname.' '.$employee->lastname,
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$current_employee->email,
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$current_employee->firstname.' '.$current_employee->lastname,
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null, null, _PS_MAIL_DIR_, true)) {
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$cm->private = 1;
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$cm->message = $this->l('Message forwarded to').' '.$employee->firstname.' '.$employee->lastname."\n".$this->l('Comment:').' '.$message;
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$cm->add();
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}
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} elseif ($email && Validate::isEmail($email)) {
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$params = array(
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'{messages}' => Tools::nl2br(stripslashes($output)),
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'{employee}' => $current_employee->firstname.' '.$current_employee->lastname,
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'{comment}' => stripslashes($_POST['message_forward']),
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'{firstname}' => '',
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'{lastname}' => '',
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);
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if (Mail::Send(
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$this->context->language->id,
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'forward_msg',
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Mail::l('Fwd: Customer message', $this->context->language->id),
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$params, $email, null,
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$current_employee->email, $current_employee->firstname.' '.$current_employee->lastname,
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null, null, _PS_MAIL_DIR_, true)) {
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$cm->message = $this->l('Message forwarded to').' '.$email."\n".$this->l('Comment:').' '.$message;
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$cm->add();
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}
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} else {
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$this->errors[] = '<div class="alert error">'.Tools::displayError('The email address is invalid.').'</div>';
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}
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}
|
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if (Tools::isSubmit('submitReply')) {
|
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$ct = new CustomerThread($id_customer_thread);
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ShopUrl::cacheMainDomainForShop((int)$ct->id_shop);
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$cm = new CustomerMessage();
|
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$cm->id_employee = (int)$this->context->employee->id;
|
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$cm->id_customer_thread = $ct->id;
|
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$cm->ip_address = (int)ip2long(Tools::getRemoteAddr());
|
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$cm->message = Tools::getValue('reply_message');
|
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if (($error = $cm->validateField('message', $cm->message, null, array(), true)) !== true) {
|
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$this->errors[] = $error;
|
|
} elseif (isset($_FILES) && !empty($_FILES['joinFile']['name']) && $_FILES['joinFile']['error'] != 0) {
|
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$this->errors[] = Tools::displayError('An error occurred during the file upload process.');
|
|
} elseif ($cm->add()) {
|
|
$file_attachment = null;
|
|
if (!empty($_FILES['joinFile']['name'])) {
|
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$file_attachment['content'] = file_get_contents($_FILES['joinFile']['tmp_name']);
|
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$file_attachment['name'] = $_FILES['joinFile']['name'];
|
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$file_attachment['mime'] = $_FILES['joinFile']['type'];
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}
|
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$customer = new Customer($ct->id_customer);
|
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$params = array(
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'{reply}' => Tools::nl2br(Tools::getValue('reply_message')),
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'{link}' => Tools::url(
|
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$this->context->link->getPageLink('contact', true, null, null, false, $ct->id_shop),
|
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'id_customer_thread='.(int)$ct->id.'&token='.$ct->token
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),
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'{firstname}' => $customer->firstname,
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'{lastname}' => $customer->lastname
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);
|
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//#ct == id_customer_thread #tc == token of thread <== used in the synchronization imap
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$contact = new Contact((int)$ct->id_contact, (int)$ct->id_lang);
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|
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if (Validate::isLoadedObject($contact)) {
|
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$from_name = $contact->name;
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$from_email = $contact->email;
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} else {
|
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$from_name = null;
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$from_email = null;
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}
|
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if (Mail::Send(
|
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(int)$ct->id_lang,
|
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'reply_msg',
|
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sprintf(Mail::l('An answer to your message is available #ct%1$s #tc%2$s', $ct->id_lang), $ct->id, $ct->token),
|
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$params, Tools::getValue('msg_email'), null, $from_email, $from_name, $file_attachment, null,
|
|
_PS_MAIL_DIR_, true, $ct->id_shop)) {
|
|
$ct->status = 'closed';
|
|
$ct->update();
|
|
}
|
|
Tools::redirectAdmin(
|
|
self::$currentIndex.'&id_customer_thread='.(int)$id_customer_thread.'&viewcustomer_thread&token='.Tools::getValue('token')
|
|
);
|
|
} else {
|
|
$this->errors[] = Tools::displayError('An error occurred. Your message was not sent. Please contact your system administrator.');
|
|
}
|
|
}
|
|
}
|
|
|
|
return parent::postProcess();
|
|
}
|
|
|
|
public function initContent()
|
|
{
|
|
if (isset($_GET['filename']) && file_exists(_PS_UPLOAD_DIR_.$_GET['filename']) && Validate::isFileName($_GET['filename'])) {
|
|
AdminCustomerThreadsController::openUploadedFile();
|
|
}
|
|
|
|
return parent::initContent();
|
|
}
|
|
|
|
protected function openUploadedFile()
|
|
{
|
|
$filename = $_GET['filename'];
|
|
|
|
$extensions = array(
|
|
'.txt' => 'text/plain',
|
|
'.rtf' => 'application/rtf',
|
|
'.doc' => 'application/msword',
|
|
'.docx'=> 'application/msword',
|
|
'.pdf' => 'application/pdf',
|
|
'.zip' => 'multipart/x-zip',
|
|
'.png' => 'image/png',
|
|
'.jpeg' => 'image/jpeg',
|
|
'.gif' => 'image/gif',
|
|
'.jpg' => 'image/jpeg',
|
|
);
|
|
|
|
$extension = false;
|
|
foreach ($extensions as $key => $val) {
|
|
if (substr(Tools::strtolower($filename), -4) == $key || substr(Tools::strtolower($filename), -5) == $key) {
|
|
$extension = $val;
|
|
break;
|
|
}
|
|
}
|
|
|
|
if (!$extension || !Validate::isFileName($filename)) {
|
|
die(Tools::displayError());
|
|
}
|
|
|
|
if (ob_get_level() && ob_get_length() > 0) {
|
|
ob_end_clean();
|
|
}
|
|
header('Content-Type: '.$extension);
|
|
header('Content-Disposition:attachment;filename="'.$filename.'"');
|
|
readfile(_PS_UPLOAD_DIR_.$filename);
|
|
die;
|
|
}
|
|
|
|
public function renderKpis()
|
|
{
|
|
$time = time();
|
|
$kpis = array();
|
|
|
|
/* The data generation is located in AdminStatsControllerCore */
|
|
|
|
$helper = new HelperKpi();
|
|
$helper->id = 'box-pending-messages';
|
|
$helper->icon = 'icon-envelope';
|
|
$helper->color = 'color1';
|
|
$helper->href = $this->context->link->getAdminLink('AdminCustomerThreads');
|
|
$helper->title = $this->l('Pending Discussion Threads', null, null, false);
|
|
if (ConfigurationKPI::get('PENDING_MESSAGES') !== false) {
|
|
$helper->value = ConfigurationKPI::get('PENDING_MESSAGES');
|
|
}
|
|
$helper->source = $this->context->link->getAdminLink('AdminStats').'&ajax=1&action=getKpi&kpi=pending_messages';
|
|
$helper->refresh = (bool)(ConfigurationKPI::get('PENDING_MESSAGES_EXPIRE') < $time);
|
|
$kpis[] = $helper->generate();
|
|
|
|
$helper = new HelperKpi();
|
|
$helper->id = 'box-age';
|
|
$helper->icon = 'icon-time';
|
|
$helper->color = 'color2';
|
|
$helper->title = $this->l('Average Response Time', null, null, false);
|
|
$helper->subtitle = $this->l('30 days', null, null, false);
|
|
if (ConfigurationKPI::get('AVG_MSG_RESPONSE_TIME') !== false) {
|
|
$helper->value = ConfigurationKPI::get('AVG_MSG_RESPONSE_TIME');
|
|
}
|
|
$helper->source = $this->context->link->getAdminLink('AdminStats').'&ajax=1&action=getKpi&kpi=avg_msg_response_time';
|
|
$helper->refresh = (bool)(ConfigurationKPI::get('AVG_MSG_RESPONSE_TIME_EXPIRE') < $time);
|
|
$kpis[] = $helper->generate();
|
|
|
|
$helper = new HelperKpi();
|
|
$helper->id = 'box-messages-per-thread';
|
|
$helper->icon = 'icon-copy';
|
|
$helper->color = 'color3';
|
|
$helper->title = $this->l('Messages per Thread', null, null, false);
|
|
$helper->subtitle = $this->l('30 day', null, null, false);
|
|
if (ConfigurationKPI::get('MESSAGES_PER_THREAD') !== false) {
|
|
$helper->value = ConfigurationKPI::get('MESSAGES_PER_THREAD');
|
|
}
|
|
$helper->source = $this->context->link->getAdminLink('AdminStats').'&ajax=1&action=getKpi&kpi=messages_per_thread';
|
|
$helper->refresh = (bool)(ConfigurationKPI::get('MESSAGES_PER_THREAD_EXPIRE') < $time);
|
|
$kpis[] = $helper->generate();
|
|
|
|
$helper = new HelperKpiRow();
|
|
$helper->kpis = $kpis;
|
|
return $helper->generate();
|
|
}
|
|
|
|
public function renderView()
|
|
{
|
|
if (!$id_customer_thread = (int)Tools::getValue('id_customer_thread')) {
|
|
return;
|
|
}
|
|
|
|
$this->context = Context::getContext();
|
|
if (!($thread = $this->loadObject())) {
|
|
return;
|
|
}
|
|
$this->context->cookie->{'customer_threadFilter_cl!id_contact'} = $thread->id_contact;
|
|
|
|
$employees = Employee::getEmployees();
|
|
|
|
$messages = CustomerThread::getMessageCustomerThreads($id_customer_thread);
|
|
|
|
foreach ($messages as $key => $mess) {
|
|
if ($mess['id_employee']) {
|
|
$employee = new Employee($mess['id_employee']);
|
|
$messages[$key]['employee_image'] = $employee->getImage();
|
|
}
|
|
if (isset($mess['file_name']) && $mess['file_name'] != '') {
|
|
$messages[$key]['file_name'] = _THEME_PROD_PIC_DIR_.$mess['file_name'];
|
|
} else {
|
|
unset($messages[$key]['file_name']);
|
|
}
|
|
|
|
if ($mess['id_product']) {
|
|
$product = new Product((int)$mess['id_product'], false, $this->context->language->id);
|
|
if (Validate::isLoadedObject($product)) {
|
|
$messages[$key]['product_name'] = $product->name;
|
|
$messages[$key]['product_link'] = $this->context->link->getAdminLink('AdminProducts').'&updateproduct&id_product='.(int)$product->id;
|
|
}
|
|
}
|
|
}
|
|
|
|
$next_thread = CustomerThread::getNextThread((int)$thread->id);
|
|
|
|
$contacts = Contact::getContacts($this->context->language->id);
|
|
|
|
$actions = array();
|
|
|
|
if ($next_thread) {
|
|
$next_thread = array(
|
|
'href' => self::$currentIndex.'&id_customer_thread='.(int)$next_thread.'&viewcustomer_thread&token='.$this->token,
|
|
'name' => $this->l('Reply to the next unanswered message in this thread')
|
|
);
|
|
}
|
|
|
|
if ($thread->status != 'closed') {
|
|
$actions['closed'] = array(
|
|
'href' => self::$currentIndex.'&viewcustomer_thread&setstatus=2&id_customer_thread='.(int)Tools::getValue('id_customer_thread').'&viewmsg&token='.$this->token,
|
|
'label' => $this->l('Mark as "handled"'),
|
|
'name' => 'setstatus',
|
|
'value' => 2
|
|
);
|
|
} else {
|
|
$actions['open'] = array(
|
|
'href' => self::$currentIndex.'&viewcustomer_thread&setstatus=1&id_customer_thread='.(int)Tools::getValue('id_customer_thread').'&viewmsg&token='.$this->token,
|
|
'label' => $this->l('Re-open'),
|
|
'name' => 'setstatus',
|
|
'value' => 1
|
|
);
|
|
}
|
|
|
|
if ($thread->status != 'pending1') {
|
|
$actions['pending1'] = array(
|
|
'href' => self::$currentIndex.'&viewcustomer_thread&setstatus=3&id_customer_thread='.(int)Tools::getValue('id_customer_thread').'&viewmsg&token='.$this->token,
|
|
'label' => $this->l('Mark as "pending 1" (will be answered later)'),
|
|
'name' => 'setstatus',
|
|
'value' => 3
|
|
);
|
|
} else {
|
|
$actions['pending1'] = array(
|
|
'href' => self::$currentIndex.'&viewcustomer_thread&setstatus=1&id_customer_thread='.(int)Tools::getValue('id_customer_thread').'&viewmsg&token='.$this->token,
|
|
'label' => $this->l('Disable pending status'),
|
|
'name' => 'setstatus',
|
|
'value' => 1
|
|
);
|
|
}
|
|
|
|
if ($thread->status != 'pending2') {
|
|
$actions['pending2'] = array(
|
|
'href' => self::$currentIndex.'&viewcustomer_thread&setstatus=4&id_customer_thread='.(int)Tools::getValue('id_customer_thread').'&viewmsg&token='.$this->token,
|
|
'label' => $this->l('Mark as "pending 2" (will be answered later)'),
|
|
'name' => 'setstatus',
|
|
'value' => 4
|
|
);
|
|
} else {
|
|
$actions['pending2'] = array(
|
|
'href' => self::$currentIndex.'&viewcustomer_thread&setstatus=1&id_customer_thread='.(int)Tools::getValue('id_customer_thread').'&viewmsg&token='.$this->token,
|
|
'label' => $this->l('Disable pending status'),
|
|
'name' => 'setstatus',
|
|
'value' => 1
|
|
);
|
|
}
|
|
|
|
if ($thread->id_customer) {
|
|
$customer = new Customer($thread->id_customer);
|
|
$orders = Order::getCustomerOrders($customer->id);
|
|
if ($orders && count($orders)) {
|
|
$total_ok = 0;
|
|
$orders_ok = array();
|
|
foreach ($orders as $key => $order) {
|
|
if ($order['valid']) {
|
|
$orders_ok[] = $order;
|
|
$total_ok += $order['total_paid_real']/$order['conversion_rate'];
|
|
}
|
|
$orders[$key]['date_add'] = Tools::displayDate($order['date_add']);
|
|
$orders[$key]['total_paid_real'] = Tools::displayPrice($order['total_paid_real'], new Currency((int)$order['id_currency']));
|
|
}
|
|
}
|
|
|
|
$products = $customer->getBoughtProducts();
|
|
if ($products && count($products)) {
|
|
foreach ($products as $key => $product) {
|
|
$products[$key]['date_add'] = Tools::displayDate($product['date_add'], null, true);
|
|
}
|
|
}
|
|
}
|
|
$timeline_items = $this->getTimeline($messages, $thread->id_order);
|
|
$first_message = $messages[0];
|
|
|
|
if (!$messages[0]['id_employee']) {
|
|
unset($messages[0]);
|
|
}
|
|
|
|
$contact = '';
|
|
foreach ($contacts as $c) {
|
|
if ($c['id_contact'] == $thread->id_contact) {
|
|
$contact = $c['name'];
|
|
}
|
|
}
|
|
|
|
$this->tpl_view_vars = array(
|
|
'id_customer_thread' => $id_customer_thread,
|
|
'thread' => $thread,
|
|
'actions' => $actions,
|
|
'employees' => $employees,
|
|
'current_employee' => $this->context->employee,
|
|
'messages' => $messages,
|
|
'first_message' => $first_message,
|
|
'contact' => $contact,
|
|
'next_thread' => $next_thread,
|
|
'orders' => isset($orders) ? $orders : false,
|
|
'customer' => isset($customer) ? $customer : false,
|
|
'products' => isset($products) ? $products : false,
|
|
'total_ok' => isset($total_ok) ? Tools::displayPrice($total_ok, $this->context->currency) : false,
|
|
'orders_ok' => isset($orders_ok) ? $orders_ok : false,
|
|
'count_ok' => isset($orders_ok) ? count($orders_ok) : false,
|
|
'PS_CUSTOMER_SERVICE_SIGNATURE' => str_replace('\r\n', "\n", Configuration::get('PS_CUSTOMER_SERVICE_SIGNATURE', (int)$thread->id_lang)),
|
|
'timeline_items' => $timeline_items,
|
|
);
|
|
|
|
if ($next_thread) {
|
|
$this->tpl_view_vars['next_thread'] = $next_thread;
|
|
}
|
|
|
|
return parent::renderView();
|
|
}
|
|
|
|
public function getTimeline($messages, $id_order)
|
|
{
|
|
$timeline = array();
|
|
foreach ($messages as $message) {
|
|
$product = new Product((int)$message['id_product'], false, $this->context->language->id);
|
|
$link_product = $this->context->link->getAdminLink('AdminOrders').'&vieworder&id_order='.(int)$product->id;
|
|
|
|
$content = '';
|
|
if (!$message['private']) {
|
|
$content .= $this->l('Message to: ').' <span class="badge">'.(!$message['id_employee'] ? $message['subject'] : $message['customer_name']).'</span><br/>';
|
|
}
|
|
if (Validate::isLoadedObject($product)) {
|
|
$content .= '<br/>'.$this->l('Product: ').'<span class="label label-info">'.$product->name.'</span><br/><br/>';
|
|
}
|
|
$content .= Tools::safeOutput($message['message']);
|
|
|
|
$timeline[$message['date_add']][] = array(
|
|
'arrow' => 'left',
|
|
'background_color' => '',
|
|
'icon' => 'icon-envelope',
|
|
'content' => $content,
|
|
'date' => $message['date_add'],
|
|
);
|
|
}
|
|
|
|
$order = new Order((int)$id_order);
|
|
if (Validate::isLoadedObject($order)) {
|
|
$order_history = $order->getHistory($this->context->language->id);
|
|
foreach ($order_history as $history) {
|
|
$link_order = $this->context->link->getAdminLink('AdminOrders').'&vieworder&id_order='.(int)$order->id;
|
|
|
|
$content = '<a class="badge" target="_blank" href="'.Tools::safeOutput($link_order).'">'.$this->l('Order').' #'.(int)$order->id.'</a><br/><br/>';
|
|
|
|
$content .= '<span>'.$this->l('Status:').' '.$history['ostate_name'].'</span>';
|
|
|
|
$timeline[$history['date_add']][] = array(
|
|
'arrow' => 'right',
|
|
'alt' => true,
|
|
'background_color' => $history['color'],
|
|
'icon' => 'icon-credit-card',
|
|
'content' => $content,
|
|
'date' => $history['date_add'],
|
|
'see_more_link' => $link_order,
|
|
);
|
|
}
|
|
}
|
|
krsort($timeline);
|
|
return $timeline;
|
|
}
|
|
|
|
protected function displayMessage($message, $email = false, $id_employee = null)
|
|
{
|
|
$tpl = $this->createTemplate('message.tpl');
|
|
|
|
$contacts = Contact::getContacts($this->context->language->id);
|
|
foreach ($contacts as $contact) {
|
|
$contact_array[$contact['id_contact']] = array('id_contact' => $contact['id_contact'], 'name' => $contact['name']);
|
|
}
|
|
$contacts = $contact_array;
|
|
|
|
if (!$email) {
|
|
if (!empty($message['id_product']) && empty($message['employee_name'])) {
|
|
$id_order_product = Order::getIdOrderProduct((int)$message['id_customer'], (int)$message['id_product']);
|
|
}
|
|
}
|
|
$message['date_add'] = Tools::displayDate($message['date_add'], null, true);
|
|
$message['user_agent'] = strip_tags($message['user_agent']);
|
|
$message['message'] = preg_replace(
|
|
'/(https?:\/\/[a-z0-9#%&_=\(\)\.\? \+\-@\/]{6,1000})([\s\n<])/Uui',
|
|
'<a href="\1">\1</a>\2',
|
|
html_entity_decode($message['message'],
|
|
ENT_QUOTES, 'UTF-8')
|
|
);
|
|
|
|
$is_valid_order_id = true;
|
|
$order = new Order((int)$message['id_order']);
|
|
|
|
if (!Validate::isLoadedObject($order)) {
|
|
$is_valid_order_id = false;
|
|
}
|
|
|
|
$tpl->assign(array(
|
|
'thread_url' => Tools::getAdminUrl(basename(_PS_ADMIN_DIR_).'/'.
|
|
$this->context->link->getAdminLink('AdminCustomerThreads').'&id_customer_thread='
|
|
.(int)$message['id_customer_thread'].'&viewcustomer_thread=1'),
|
|
'link' => Context::getContext()->link,
|
|
'current' => self::$currentIndex,
|
|
'token' => $this->token,
|
|
'message' => $message,
|
|
'id_order_product' => isset($id_order_product) ? $id_order_product : null,
|
|
'email' => $email,
|
|
'id_employee' => $id_employee,
|
|
'PS_SHOP_NAME' => Configuration::get('PS_SHOP_NAME'),
|
|
'file_name' => file_exists(_PS_UPLOAD_DIR_.$message['file_name']),
|
|
'contacts' => $contacts,
|
|
'is_valid_order_id' => $is_valid_order_id
|
|
));
|
|
|
|
return $tpl->fetch();
|
|
}
|
|
|
|
protected function displayButton($content)
|
|
{
|
|
return '<div><p>'.$content.'</p></div>';
|
|
}
|
|
|
|
public function renderOptions()
|
|
{
|
|
if (Configuration::get('PS_SAV_IMAP_URL')
|
|
&& Configuration::get('PS_SAV_IMAP_PORT')
|
|
&& Configuration::get('PS_SAV_IMAP_USER')
|
|
&& Configuration::get('PS_SAV_IMAP_PWD')) {
|
|
$this->tpl_option_vars['use_sync'] = true;
|
|
} else {
|
|
$this->tpl_option_vars['use_sync'] = false;
|
|
}
|
|
|
|
return parent::renderOptions();
|
|
}
|
|
|
|
/**
|
|
* AdminController::getList() override
|
|
* @see AdminController::getList()
|
|
*
|
|
* @param int $id_lang
|
|
* @param string|null $order_by
|
|
* @param string|null $order_way
|
|
* @param int $start
|
|
* @param int|null $limit
|
|
* @param int|bool $id_lang_shop
|
|
*
|
|
* @throws PrestaShopException
|
|
*/
|
|
public function getList($id_lang, $order_by = null, $order_way = null, $start = 0, $limit = null, $id_lang_shop = false)
|
|
{
|
|
parent::getList($id_lang, $order_by, $order_way, $start, $limit, $id_lang_shop);
|
|
|
|
$nb_items = count($this->_list);
|
|
for ($i = 0; $i < $nb_items; ++$i) {
|
|
if (isset($this->_list[$i]['messages'])) {
|
|
$this->_list[$i]['messages'] = Tools::htmlentitiesDecodeUTF8($this->_list[$i]['messages']);
|
|
}
|
|
}
|
|
}
|
|
|
|
public function updateOptionPsSavImapOpt($value)
|
|
{
|
|
if ($this->tabAccess['edit'] != '1') {
|
|
throw new PrestaShopException(Tools::displayError('You do not have permission to edit this.'));
|
|
}
|
|
|
|
if (!$this->errors && $value) {
|
|
Configuration::updateValue('PS_SAV_IMAP_OPT', implode('', $value));
|
|
}
|
|
}
|
|
|
|
public function ajaxProcessMarkAsRead()
|
|
{
|
|
if ($this->tabAccess['edit'] != '1') {
|
|
throw new PrestaShopException(Tools::displayError('You do not have permission to edit this.'));
|
|
}
|
|
|
|
$id_thread = Tools::getValue('id_thread');
|
|
$messages = CustomerThread::getMessageCustomerThreads($id_thread);
|
|
if (count($messages)) {
|
|
Db::getInstance()->execute('UPDATE `'._DB_PREFIX_.'customer_message` set `read` = 1 WHERE `id_employee` = '.(int)$this->context->employee->id.' AND `id_customer_thread` = '.(int)$id_thread);
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Call the IMAP synchronization during an AJAX process.
|
|
*
|
|
* @throws PrestaShopException
|
|
*/
|
|
public function ajaxProcessSyncImap()
|
|
{
|
|
if ($this->tabAccess['edit'] != '1') {
|
|
throw new PrestaShopException(Tools::displayError('You do not have permission to edit this.'));
|
|
}
|
|
|
|
if (Tools::isSubmit('syncImapMail')) {
|
|
die(Tools::jsonEncode($this->syncImap()));
|
|
}
|
|
}
|
|
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/**
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* Call the IMAP synchronization during the render process.
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*/
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public function renderProcessSyncImap()
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{
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// To avoid an error if the IMAP isn't configured, we check the configuration here, like during
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// the synchronization. All parameters will exists.
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if (!(Configuration::get('PS_SAV_IMAP_URL')
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|| Configuration::get('PS_SAV_IMAP_PORT')
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|| Configuration::get('PS_SAV_IMAP_USER')
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|| Configuration::get('PS_SAV_IMAP_PWD'))) {
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return;
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}
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// Executes the IMAP synchronization.
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$sync_errors = $this->syncImap();
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// Show the errors.
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if (isset($sync_errors['hasError']) && $sync_errors['hasError']) {
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if (isset($sync_errors['errors'])) {
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foreach ($sync_errors['errors'] as &$error) {
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$this->displayWarning($error);
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}
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}
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}
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}
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/**
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* Imap synchronization method.
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*
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* @return array Errors list.
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*/
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public function syncImap()
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{
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if (!($url = Configuration::get('PS_SAV_IMAP_URL'))
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|| !($port = Configuration::get('PS_SAV_IMAP_PORT'))
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|| !($user = Configuration::get('PS_SAV_IMAP_USER'))
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|| !($password = Configuration::get('PS_SAV_IMAP_PWD'))) {
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return array('hasError' => true, 'errors' => array('IMAP configuration is not correct'));
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}
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$conf = Configuration::getMultiple(array(
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'PS_SAV_IMAP_OPT_NORSH', 'PS_SAV_IMAP_OPT_SSL',
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'PS_SAV_IMAP_OPT_VALIDATE-CERT', 'PS_SAV_IMAP_OPT_NOVALIDATE-CERT',
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'PS_SAV_IMAP_OPT_TLS', 'PS_SAV_IMAP_OPT_NOTLS'));
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$conf_str = '';
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if ($conf['PS_SAV_IMAP_OPT_NORSH']) {
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$conf_str .= '/norsh';
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}
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if ($conf['PS_SAV_IMAP_OPT_SSL']) {
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$conf_str .= '/ssl';
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}
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if ($conf['PS_SAV_IMAP_OPT_VALIDATE-CERT']) {
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$conf_str .= '/validate-cert';
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}
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if ($conf['PS_SAV_IMAP_OPT_NOVALIDATE-CERT']) {
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$conf_str .= '/novalidate-cert';
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}
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if ($conf['PS_SAV_IMAP_OPT_TLS']) {
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$conf_str .= '/tls';
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}
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if ($conf['PS_SAV_IMAP_OPT_NOTLS']) {
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$conf_str .= '/notls';
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}
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if (!function_exists('imap_open')) {
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return array('hasError' => true, 'errors' => array('imap is not installed on this server'));
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}
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$mbox = @imap_open('{'.$url.':'.$port.$conf_str.'}', $user, $password);
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//checks if there is no error when connecting imap server
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$errors = imap_errors();
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if (is_array($errors)) {
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$errors = array_unique($errors);
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}
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$str_errors = '';
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$str_error_delete = '';
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if (count($errors) && is_array($errors)) {
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$str_errors = '';
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foreach ($errors as $error) {
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$str_errors .= $error.', ';
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}
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$str_errors = rtrim(trim($str_errors), ',');
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}
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//checks if imap connexion is active
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if (!$mbox) {
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return array('hasError' => true, 'errors' => array('Cannot connect to the mailbox :<br />'.($str_errors)));
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}
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//Returns information about the current mailbox. Returns FALSE on failure.
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$check = imap_check($mbox);
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if (!$check) {
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return array('hasError' => true, 'errors' => array('Fail to get information about the current mailbox'));
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}
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if ($check->Nmsgs == 0) {
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return array('hasError' => true, 'errors' => array('NO message to sync'));
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}
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$result = imap_fetch_overview($mbox, "1:{$check->Nmsgs}", 0);
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foreach ($result as $overview) {
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//check if message exist in database
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if (isset($overview->subject)) {
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$subject = $overview->subject;
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} else {
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$subject = '';
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}
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//Creating an md5 to check if message has been allready processed
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$md5 = md5($overview->date.$overview->from.$subject.$overview->msgno);
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$exist = Db::getInstance()->getValue(
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'SELECT `md5_header`
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FROM `'._DB_PREFIX_.'customer_message_sync_imap`
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WHERE `md5_header` = \''.pSQL($md5).'\'');
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if ($exist) {
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if (Configuration::get('PS_SAV_IMAP_DELETE_MSG')) {
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if (!imap_delete($mbox, $overview->msgno)) {
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$str_error_delete = ', Fail to delete message';
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}
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}
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} else {
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//check if subject has id_order
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preg_match('/\#ct([0-9]*)/', $subject, $matches1);
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preg_match('/\#tc([0-9-a-z-A-Z]*)/', $subject, $matches2);
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$match_found = false;
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if (isset($matches1[1]) && isset($matches2[1])) {
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$match_found = true;
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}
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$new_ct = (Configuration::get('PS_SAV_IMAP_CREATE_THREADS') && !$match_found && (strpos($subject, '[no_sync]') == false));
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if ($match_found || $new_ct) {
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if ($new_ct) {
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if (!preg_match('/<('.Tools::cleanNonUnicodeSupport('[a-z\p{L}0-9!#$%&\'*+\/=?^`{}|~_-]+[.a-z\p{L}0-9!#$%&\'*+\/=?^`{}|~_-]*@[a-z\p{L}0-9]+[._a-z\p{L}0-9-]*\.[a-z0-9]+').')>/', $overview->from, $result)
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|| !Validate::isEmail($from = $result[1])) {
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continue;
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}
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// we want to assign unrecognized mails to the right contact category
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$contacts = Contact::getContacts($this->context->language->id);
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if (!$contacts) {
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continue;
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}
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foreach ($contacts as $contact) {
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if (strpos($overview->to, $contact['email']) !== false) {
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$id_contact = $contact['id_contact'];
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}
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}
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if (!isset($id_contact)) { // if not use the default contact category
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$id_contact = $contacts[0]['id_contact'];
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}
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$customer = new Customer;
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$client = $customer->getByEmail($from); //check if we already have a customer with this email
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$ct = new CustomerThread();
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if (isset($client->id)) { //if mail is owned by a customer assign to him
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$ct->id_customer = $client->id;
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}
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$ct->email = $from;
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$ct->id_contact = $id_contact;
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$ct->id_lang = (int)Configuration::get('PS_LANG_DEFAULT');
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$ct->id_shop = $this->context->shop->id; //new customer threads for unrecognized mails are not shown without shop id
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$ct->status = 'open';
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$ct->token = Tools::passwdGen(12);
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$ct->add();
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} else {
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$ct = new CustomerThread((int)$matches1[1]);
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} //check if order exist in database
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if (Validate::isLoadedObject($ct) && ((isset($matches2[1]) && $ct->token == $matches2[1]) || $new_ct)) {
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$message = imap_fetchbody($mbox, $overview->msgno, 1);
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$message = quoted_printable_decode($message);
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$message = utf8_encode($message);
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$message = quoted_printable_decode($message);
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$message = nl2br($message);
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$message = Tools::substr($message, 0, (int) CustomerMessage::$definition['fields']['message']['size']);
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|
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$cm = new CustomerMessage();
|
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$cm->id_customer_thread = $ct->id;
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if (empty($message) || !Validate::isCleanHtml($message)) {
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$str_errors.= Tools::displayError(sprintf('Invalid Message Content for subject: %1s', $subject));
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} else {
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$cm->message = $message;
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$cm->add();
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}
|
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}
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}
|
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Db::getInstance()->execute('INSERT INTO `'._DB_PREFIX_.'customer_message_sync_imap` (`md5_header`) VALUES (\''.pSQL($md5).'\')');
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}
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}
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|
imap_expunge($mbox);
|
|
imap_close($mbox);
|
|
if ($str_errors.$str_error_delete) {
|
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return array('hasError' => true, 'errors' => array($str_errors.$str_error_delete));
|
|
}
|
|
else {
|
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return array('hasError' => false, 'errors' => '');
|
|
}
|
|
}
|
|
}
|